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File a complaint

File a complaint

Tell us what is wrong with your order or that you want to cancel it. We will confirm receipt by e-mail and resolve the complaint within 30 days.

You will find it in the e-mail with the key or in the advance invoice.

How we resolve a complaint and within what time limit is explained in the Complaints Policy. You can also send the complaint by e-mail to uctovnictvo@matu.sk.